Terms and Conditions
Man and a Van Mayfair Service Terms and Conditions
These Terms and Conditions apply to all services supplied by Man and a Van Mayfair. By placing a booking with us, you agree that you have read, understood and accept these Terms and Conditions. They form the basis of the contract between you and Man and a Van Mayfair for removal, transport, loading, unloading, and associated services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests the services of Man and a Van Mayfair.
We, Us, Our means Man and a Van Mayfair, the provider of removal and transport services.
Services means any transport, removal, loading, unloading, packing, labour, or associated services provided by us.
Goods means any items, furniture, personal belongings, equipment, or other property which we move, handle, transport or store on your behalf.
Service Area means the locations in which we agree to provide services, including Mayfair and other areas as confirmed at the time of booking.
2. Scope of Services
We provide man and van, removal, and related transport services within our service area. The exact nature, duration and scope of the services will be set out in the booking confirmation provided to you. Our services are limited to what is expressly agreed at the time of booking and do not include services such as plumbing, electrical work, disassembly or reassembly of specialist items, or installation works, unless we have explicitly agreed in writing.
We reserve the right to decline to move or transport any item which, in our reasonable opinion, is unsafe, illegal, or may cause damage to our vehicle, property, or personnel, or which is outside the agreed scope of work.
3. Booking Process
3.1 Booking requests can be made through our accepted enquiry and booking methods. A booking is not confirmed until we have provided you with a clear confirmation of the service details, date, time, and charges.
3.2 When making a booking, you must provide accurate and complete information, including:
a. The collection and delivery addresses.
b. Any access restrictions such as stairs, narrow streets, parking limitations or building regulations.
c. The approximate volume, nature, and value of the goods.
d. Any special handling requirements, fragile items or high value goods.
e. Any time restrictions or building access windows which apply at either location.
3.3 Our quotation and booking confirmation are based on the information you provide. If the information is incomplete or inaccurate, we may vary the price, adjust the services, or refuse to complete part or all of the work where it would be unreasonable or unsafe to do so.
3.4 By confirming a booking, you warrant that you are the owner of the goods or have the full authority of the owner to enter into this agreement for the services in relation to the goods.
4. Quotations and Pricing
4.1 Quotations are based on the details provided at the time of enquiry, including the addresses, access conditions, items to be moved, and the estimated time required to complete the work within our service area.
4.2 Quotations may be given as fixed-price or as hourly rate. Where a fixed-price is agreed, it applies only to the specific work and conditions described in the quotation. Where an hourly rate is agreed, charges will be calculated from the agreed start time until completion of the service, including any waiting time caused by factors outside our control.
4.3 We reserve the right to revise our charges if:
a. The work is not carried out within three months of the quotation date.
b. There are changes to the collection or delivery address or to the route.
c. There are delays outside our control, such as waiting for keys, lack of access, or delays caused by third parties.
d. Additional services are requested or required on the day of the move.
4.4 Any additional charges will be explained to you as soon as reasonably practicable and will be payable in accordance with these Terms and Conditions.
5. Payments
5.1 Unless otherwise agreed, full payment for the services is due prior to, or on the day of, the move and before unloading is completed.
5.2 We accept the payment methods specified at the time of booking. You are responsible for ensuring that payment is made promptly and in cleared funds.
5.3 Where a deposit is required to secure a booking, this will be notified to you in advance. Deposits are non-refundable except as expressly stated in these Terms and Conditions or where we cancel the booking without offering a suitable alternative.
5.4 If payment is not made when due, we may:
a. Suspend or refuse to commence the services.
b. Retain possession of any goods in our custody until all outstanding charges have been paid in full.
c. Charge reasonable interest on overdue amounts in accordance with applicable law.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 The following cancellation charges will normally apply:
a. More than 7 days before the service date: no cancellation fee, but any non-refundable third-party costs may be charged.
b. Between 7 days and 48 hours before the service date: up to 50 percent of the quoted price.
c. Less than 48 hours before the service date or on the day of the move: up to 100 percent of the quoted price.
6.3 Amendments, including changes to date, time, addresses, or scope of work, are subject to availability and may result in revised charges. Where we cannot accommodate your requested changes and you choose to cancel, the cancellation terms above will apply.
6.4 We reserve the right to cancel or postpone your booking in circumstances outside our reasonable control, including but not limited to extreme weather, vehicle breakdown, illness, accidents, or events affecting safe operation. In such cases, we will aim to offer an alternative date or a refund of any payment made for services not provided, but we will not be liable for consequential loss.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are suitably packed and prepared for transport, unless packing services have been expressly agreed.
b. Securing and protecting any fragile or valuable items, and clearly labelling them where necessary.
c. Arranging adequate parking and access at both collection and delivery addresses, including any required permits or permissions.
d. Being present, or ensuring a responsible person is present, at both collection and delivery to direct the work, sign any relevant documentation, and confirm that services have been completed.
e. Complying with all applicable laws, regulations, and building rules at the properties involved.
7.2 You must not ask our staff to move or transport any items which are unsafe, illegal, or prohibited, including but not limited to flammable, explosive, corrosive, or toxic substances, firearms or weapons, live animals, or perishable food where standard transport conditions are unsuitable.
8. Waste and Recycling Regulations
8.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove waste items where this has been agreed in advance as part of the service.
8.2 Certain items may be subject to special disposal requirements or may incur additional charges. These may include electrical and electronic equipment, large bulky waste, mattresses, and items requiring special handling or disposal.
8.3 You remain responsible for ensuring that any waste or items presented to us for removal can legally be transported and disposed of. You must not provide hazardous waste or any items that require a specialist licensed carrier unless we have expressly agreed to such arrangements.
8.4 We reserve the right to refuse the removal of any items where we reasonably believe that doing so would breach waste regulations, environmental law, or any other applicable legislation.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this clause.
9.2 We shall not be liable for:
a. Loss or damage arising from your failure to adequately pack or protect goods, unless we have provided packing services.
b. Loss or damage to items of particularly fragile or delicate nature, including but not limited to glass, china, artwork, antiques, or electronics, unless we have agreed specific protective measures.
c. Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or deterioration.
d. Loss or damage where the goods have been carried or stored contrary to our instructions.
e. Loss of profits, loss of use, consequential loss, or any indirect loss.
9.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the items in question, subject to any overall cap notified to you at the time of booking.
9.4 You are responsible for arranging any additional insurance for your goods if you consider the cover included within our service to be insufficient.
9.5 We will not be liable for any delay in completing the services caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, weather, accidents, or delays caused by third parties. In such circumstances, our liability will be limited to a reasonable extension of time for performance.
10. Claims and Complaints
10.1 If you believe that any goods have been lost or damaged, you must notify us in writing as soon as reasonably possible and in any event no later than seven days after the date of the move or delivery.
10.2 You must provide reasonable evidence of any alleged loss or damage, including photographs where applicable, and allow us a reasonable opportunity to inspect the goods and the locations involved.
10.3 We will investigate any complaint promptly and attempt to resolve it with you in a fair and reasonable manner. Failure to notify us within the time period stated may prejudice our ability to properly investigate and may affect any claim you may have.
11. Access, Parking and Property Damage
11.1 You are responsible for ensuring that there is reasonable access for our vehicle and staff at both collection and delivery points, including any necessary parking permissions or permits.
11.2 We are not liable for any parking penalties, clamping, towing or similar charges incurred as a result of inadequate or incorrect parking information provided by you. You may be required to reimburse any such costs.
11.3 While we will take reasonable care to avoid damage to property, we shall not be liable for damage to driveways, paths, lawns, or other surfaces caused by vehicles accessing the premises, where such damage arises due to inadequate access or where access has been requested or insisted upon by you.
12. Timeframes and Delays
12.1 Any timeframes for arrival or completion given at the time of booking are estimates only and are not guaranteed, unless we have expressly confirmed a specific timed service.
12.2 We will make reasonable efforts to inform you of any significant delay. However, we will not be liable for losses arising from delay that is outside our reasonable control.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you in order to manage your booking, provide the services, and meet our legal obligations. This may include your name, address, contact details and payment information.
13.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom and will only use it for legitimate business purposes connected with our services.
14. Termination
14.1 We may terminate the contract or suspend services immediately if you:
a. Fail to pay any amount due when it is due.
b. Commit a material breach of these Terms and Conditions.
c. Become insolvent, or if we reasonably believe that you may be unable to meet your payment obligations.
14.2 On termination, any amounts outstanding for services already provided will become due and payable immediately.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
16.3 These Terms and Conditions constitute the entire agreement between you and us with respect to the services and supersede any prior understandings or agreements, whether written or oral.
16.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
By confirming a booking with Man and a Van Mayfair, you agree to be bound by these Terms and Conditions and acknowledge that they form a legally binding agreement for the provision of removal and transport services within our service area.
