These Terms and Conditions set out the basis on which Man And A Van Mayfair provides its moving and transport services to private customers, landlords, businesses, and other service users. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms in full. Please read them carefully before placing an order. They are designed to create clarity about the scope of service, pricing, customer responsibilities, limitations of liability, and the legal framework that applies to Mayfair man and a van services.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man And A Van Mayfair, and references to “you” and “your” mean the customer or person placing the booking. These terms apply to all standard transport, loading, unloading, furniture moving, collection, delivery, and related services provided by us, whether booked in advance or accepted on short notice. They apply unless a separate written agreement signed by both parties expressly states otherwise.

These conditions are intended for lawful and reasonable use of our van and man service. They do not affect your statutory rights as a consumer under UK law, nor do they exclude liability where it would be unlawful to do so. If any part of these terms is found to be invalid or unenforceable, the remaining sections shall continue to apply.

1. Booking Process

A booking is only confirmed once we have accepted your request and, where required, received any requested deposit or written confirmation. Quotations are based on the information you provide, including the pickup and drop-off locations, number and type of items, access conditions, preferred dates, and any specialist handling requirements. If the details change after the quotation is issued, we reserve the right to revise the price, timing, vehicle size, or staffing levels needed for the job.

When booking a Man And A Van Mayfair service, you are responsible for giving accurate and complete information. This includes declaring any heavy, oversized, fragile, valuable, or awkward items, as well as restrictions such as narrow stairways, no-lift access, parking limitations, loading dock rules, timed access, or building security procedures. Failure to disclose relevant information may lead to delays, additional charges, cancellation, or refusal to carry out the work if it cannot be performed safely.

We may ask for photographs, an item list, or additional details before confirming a Mayfair van service. This helps us assess the correct vehicle and manpower required. Booking times are estimates unless otherwise stated, and arrival may be affected by traffic, weather, loading delays, or circumstances beyond our control. While we will always aim to attend within the agreed window, we do not guarantee exact arrival times unless an explicit guarantee has been agreed in writing.

If you book on behalf of another person, you confirm that you are authorised to do so and that the person receiving the service agrees to these terms. We may decline or cancel a booking if we reasonably believe the work would be unsafe, unlawful, outside our service scope, or not commercially viable at the quoted rate. Any booking amendment is subject to availability and may result in a revised quotation.

2. Payments and Charges

Our charges may be based on a fixed price, hourly rate, mileage rate, minimum call-out, or a combination of these factors. Prices are usually quoted on the assumption that the service will be completed during normal access conditions and within the anticipated timeframe. Additional charges may apply where there are waiting times, multiple trips, extra labour, dismantling or reassembly requests, long carry distances, congestion delays, difficult access, or the need for specialist equipment not included in the original quotation.

Unless otherwise agreed, payment is due upon completion of the service. We may require a deposit, advance payment, or partial payment for larger jobs, same-day requests, or services involving third-party subcontractors. Accepted payment methods, if offered at the time of booking, may include bank transfer, card payment, or cash. Any bank fees, failed payment costs, chargeback administration fees, or collection costs incurred due to non-payment may be recovered from you where permitted by law.

All prices are quoted in pounds sterling and may be subject to VAT if applicable. A quotation is not an open-ended commitment and may be updated if the scope of work changes materially. If the actual work is substantially different from the information originally provided, we may pause the job and request your approval for any revised amount before continuing. Failure to approve revised charges may result in the service being limited or ended, with charges applied for work already completed.

3. Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Cancellations made well in advance are normally treated more favourably than those made on the day of service, because we may already have reserved labour, routing, and vehicle time for your job. Where a deposit has been paid, some or all of it may be retained to cover administrative costs, lost booking opportunity, or unrecoverable preparation expenses, depending on the notice given and the work involved.

If you cancel after we have arrived, or if the work cannot proceed because access is blocked, items are not ready, incorrect details were provided, or no responsible person is present, we may charge a call-out fee, waiting fee, or the full agreed minimum charge. If weather, traffic, road closures, or other events beyond our control delay the service, we will use reasonable efforts to keep you informed and to complete the work as soon as practicable. Such delays do not automatically entitle you to compensation.

We may reschedule or cancel a service if necessary due to operational issues, vehicle breakdown, staff unavailability, extreme weather, safety concerns, or any event that prevents us from performing the job properly. In such cases, we will attempt to give notice and propose an alternative date or time. Our liability for rescheduling is limited to refunding any prepaid amount for work not carried out, unless otherwise required by law.

4. Service Scope and Customer Responsibilities

The service is limited to the tasks agreed at the time of booking. Unless specifically included, we do not provide packing materials, full packing services, dismantling of complex furniture, reassembly of specialist items, electrical disconnection, plumbing work, or the transport of goods requiring permits or specialist handling. You must ensure that all items are suitably packed, protected, and ready for transport unless we have agreed otherwise. Fragile items should be declared in advance and prepared appropriately.

You are responsible for ensuring lawful parking, access, and permissions at both pickup and delivery locations. If parking charges, permits, penalties, or access fees are incurred due to your instructions, those charges may be added to the invoice. You must also ensure that any items you ask us to move are legal to possess, transport, and deliver. We will not knowingly carry illegal goods, hazardous materials, stolen property, live animals, or items requiring special licensing unless expressly agreed and lawful to do so.

Where we assist with loading or unloading, you agree that any instructions given by you are at your own risk if they involve unsafe manual handling or prohibited actions. We may refuse to lift items that are too heavy, unstable, contaminated, or likely to cause injury or damage. We may also refuse to enter premises or handle items if we reasonably believe doing so would expose our team or others to danger.

5. Liability, Damage, and Insurance

We will exercise reasonable care and skill in carrying out the service. However, Man And A Van Mayfair is not liable for pre-existing damage, defects, poor packaging, wear and tear, hidden structural weakness, or damage caused by an item’s own condition. You are responsible for securing drawers, doors, lids, detachable parts, and loose contents before transit unless we have expressly agreed to do this as part of the job.

If damage occurs and is alleged to have been caused by our negligence, you must notify us as soon as reasonably possible and provide evidence, including photographs, details of the affected item, and any relevant supporting information. We may inspect the item or request that it be retained for assessment. Our liability, where established, will be limited to the direct loss caused by our proven negligence and will not include indirect losses such as loss of profit, missed appointments, emotional distress, or consequential damages, except where such exclusion is prohibited by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are responsible for loss or damage to items while in our care, any claim may be limited to the lower of the item’s market value, repair cost, or the amount recoverable under our applicable insurance policy, subject to policy terms and lawful limitations. Customers are encouraged to hold their own adequate insurance for valuable or irreplaceable goods.

6. Waste Regulations and Prohibited Items

Where our service includes removal or disposal of unwanted items, waste must be described accurately in advance. We operate in accordance with applicable UK waste regulations and expect customers to cooperate fully so that waste is handled lawfully. We may ask for details about the type, volume, and source of waste to determine whether it can be collected, transported, or disposed of under the correct rules. We do not accept responsibility for waste that has been misdescribed or concealed.

You must not request us to transport or dispose of hazardous, clinical, chemical, oily, explosive, asbestos-containing, or other regulated waste unless this has been expressly agreed in writing and can be handled lawfully. We also do not accept items that are unlawful to carry, including stolen property, counterfeit goods in suspicious circumstances, or goods requiring special licences that have not been provided. If prohibited waste or goods are discovered during the service, we may stop work immediately and retain payment for services already provided.

For waste collections, you remain responsible for ensuring that the items are owned by you or that you have authority to dispose of them. If documentation, segregation, or classification is required by law, you must provide it. We may refuse any load that is not suitable for lawful transport or disposal. Where appropriate, evidence of transfer or disposal may be issued in the ordinary course of business, but only where relevant and available under the applicable waste framework.

7. Delicate, Valuable, and Special Items

If you require movement of antiques, artwork, glass, electronics, musical instruments, designer furniture, or other high-value goods, you must declare these items before the booking is confirmed. Additional conditions, staff, packaging, or charges may apply. We do not guarantee specialist handling unless it has been specifically included in the quotation. For particularly valuable items, you should arrange appropriate insurance and consider using original packaging or specialist crating where necessary.

We will take reasonable care when handling delicate items, but we cannot guarantee against damage arising from hidden faults, unsuitable packaging, pre-existing weaknesses, or unavoidable vibration and movement during transport. Items with sentimental value should be treated as needing special caution, but sentimental value itself is not recoverable as a loss. Customers are expected to inform us of any item that requires upright transport, climate caution, or a specific loading order.

If an item requires a second person, protective wrap, ramps, trolleys, or other equipment not planned in the original booking, we may need to adjust the job or apply further charges. Refusal to permit a necessary safety measure may result in cancellation of the relevant part of the service.

8. Complaints and Claims

If you are unhappy with any part of the service, you should raise the issue as soon as possible so we can attempt to resolve it promptly and fairly. Complaints about missing items, damage, or service quality should include enough detail for us to investigate properly. Prompt reporting helps us assess what happened and, where appropriate, take reasonable steps to remedy the situation.

Any claim for loss or damage must be made within a reasonable time after the service, and in any event as soon as practicable after discovery. Failure to notify us promptly may make it more difficult to investigate and may reduce or prevent any remedy. We may request supporting documents such as receipts, photos, repair estimates, replacement values, or proof of ownership.

Where a complaint is upheld, our response may include repair, replacement, partial refund, or another reasonable remedy, depending on the facts and the limits of these terms. No admission of liability will be made unless and until we have completed a proper review. Our aim is to handle genuine issues fairly while ensuring that claims are assessed on evidence rather than assumption.

9. General Legal Terms

We may update these terms from time to time. The version in force on the date of booking will normally apply to your service, unless a change is required by law or the parties agree otherwise. If any term is varied by written agreement, that variation applies only to the specific booking or arrangement identified. No employee, contractor, or representative is authorised to change these terms orally unless we confirm it in writing.

Nothing in these terms creates a partnership, joint venture, or employment relationship between us and you. You may not assign your rights or obligations under these terms without our prior written consent. If we choose not to enforce any part of these terms at any time, that does not mean we waive our rights to enforce it later. Headings are for convenience only and do not affect interpretation.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By placing a booking with Man And A Van Mayfair, you acknowledge that you have read, understood, and agreed to these conditions and that they represent the basis of our contractual relationship.